Return Policy for Online Products: 

Luminous Ltd do NOT issue refunds after online products have been downloaded and delivered to the end user, who is responsible for understanding the terms and conditions upon purchasing from our site. However if a customer finds a functional error in an online product, they can contact us at info[@]nakeddivorce.com and we will rectify any errors and provide the corrected online product to the customer within 48 hours. The notification of error in relation to an online product needs to be made by the customer within 2 weeks of receipt of the online product.

If you have any questions about this information, please feel free to contact info[@]nakeddivorce.com.

Return Policy for Physical Products:

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

We recommend that customers return goods for refund or exchange using Parcel2Go.com

Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first class services.

Parcel2Go.com offers low cost discounted courier rates.

With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.

For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.

Click here to go to the Parcel2Go.com website.

Returns address:

Naked Divorce Returns

42 Old Hertford Road
Hatfield
Herts, AL9 5EY
United Kingdom

All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation.  You card is refunded to the full amount, but any additional shipping charges are non-refundable.

If you have any queries about this policy then please use the Contact us option.

With your order, you should receive a returns form at the bottom of your invoice.  To expedite your refund, please complete this in its entirety.  If you have misplaced or not received the returns form, you can download one from:

RETURNS FORM

If you have any questions about this information, please feel free to contact info[@]nakeddivorce.com.

The process of refunds and exchanges

  • Refunds are usually processed within 14 days of receipt, however please allow up to 30 days for the money to appear on your statement.
  • Refunds are processed according to the original method of payment. When this is not viable, refunds are given to you in the form of a cheque.

ANY COMPLAINTS OR ISSUES, PLEASE WRITE TO:

Naked Divorce Complaints

42 Old Hertford Road
Hatfield
Herts, AL9 5EY
United Kingdom

Issues will be addressed within 72 hours. If you have any questions about this information, please feel free to contact info[@]nakeddivorce.com.

Naked Divorce

42 Old Hertford Road
Hatfield
Herts, AL9 5EY
United Kingdom

E-mail: info[@]nakeddivorce.com